Refund Policy

At GreatWorks Technologies Private Limited, we strive to provide the highest level of satisfaction for our clients. However, due to the nature of the services we provide, refunds are handled as follows:

1. General Refunds

Refund requests must be made within 30 days of the project’s commencement date. All requests will be reviewed on a case-by-case basis. We will assess the situation and offer solutions that best meet your needs. Once the project has progressed beyond the initial phase (e.g., wireframes, design mockups, or development milestones), refunds may no longer be available.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• No Work Started: If no work has been initiated, you are eligible for a full refund of any advance payment made.
• Work Not Delivered as Agreed: If the agreed-upon work is not delivered, and there is no reasonable resolution, you may be eligible for a refund.
• Project Cancellation: If the project is canceled by the client before significant work is completed, we will refund the amount proportional to the work already done, minus any setup or administrative fees.

3. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

• Designs, Wireframes, or Mockups once finalized and approved by the client.
• Hosting or Domain Registration Fees if services have been initiated or delivered.
• Custom Development or Third-party Licenses purchased as part of the development.
• Ongoing Maintenance or Subscription Services after the service has been delivered and used.

4. Refund Process

To request a refund, please follow these steps:

1. Submit a Written Request: Submit your refund request to support@greatworks.ai with clear details of the project, work completed, and reason for the refund request.
2. Review Period: Once received, your request will be reviewed within 15 business days. You may be contacted to clarify the specifics of your case.
3. Refund Decision: If a refund is granted, the payment will be processed and issued to the original payment method within 30 business days.

5. Dispute Resolution

If there is a dispute regarding the refund, we will attempt to resolve the issue through constructive communication. If a resolution cannot be reached, the matter will be handled in accordance with the laws of India

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.